Cancellation policy

You may cancel your order within one month, without having to state a reason, either in writing or by returning the goods. The cancellation period starts upon the receipt of this cancellation instruction, but not before the receipt of the ordered items and also not before fulfillment of our information duties in accordance with article 246 § 2 in connection with § 1 para. 1 and 2 EGBGB as well as our duties in accordance with § 312e para. 1 sen. 1 BGB in connection with article 246 § 3 EGBGB. To comply with the cancellation period, it is sufficient to return the items in time or declare the cancellation in time. Cancellations must be sent to info@hollywood-mal.de.

In case of an effective cancellation, mutually received services are to be returned together with any potential profits gained from these very services (e.g. interest). If you cannot return the received item(s) completely, or if you can only return them in inferior condition, you will possibly have to compensate us for the respective loss of value. This does not apply if the deterioration in value is a direct result of an item examination as it could be done in a local store. You do not have to compensate us for deteriorations caused by conventional use of the item. Shipment for returned items is paid for by us.

In accordance to § 312 d para. 4 no. 2 BGB software is exempt from this cancellation policy and cannot be returned as soon as the seal locking the media is broken. In case of the online delivery of software (e.g. via email, download, or an unlocking code) you do not have the right to cancel the order either because the transmitted data are not apt for cancellation due to their very nature (cf. § 312 d para. 4, no. 1 BGB).